Are public administrations more resilient after the crisis caused by the coronavirus?
24. April 2023.
The COVID-19 crisis was a significant stress test for public administrations, challenging – like never before – the capacity of public sector organisations to respond to emergencies while achieving their goals and priorities. It also provided a unique learning opportunity, as public sector organisations adapted to new circumstances and permanently changed the way they interacted, operated, and delivered services.
Under the leadership of the OECD, the Austrian KDZ, the Croatian Qualitas and a dozen other European organizations conducted a comprehensive analysis of the response and adaptations of public sector organizations to the COVID-19 crisis, with a focus on 11 EU Member States (Austria, Belgium, Bulgaria, Croatia, Greece, Italy, Poland, Portugal, the Slovak Republic, Slovenia, and Spain). The report that emerged from that project assesses the resilience of public sector organisations through the lens of the Common Assessment Framework (CAF) model, a quality management tool used across EU Member States and beyond to self-evaluate organisational operations and performance.
The OECD report More resilient public administration after COVID-19 – Lessons from using the Common Assessment Framework (CAF) 2020 is available on the OECD website, as well as case study reports in each country that was the focus of this project.